Southwest was built on fun and heart, and that is exactly what feels at risk right now. Years ago at Love Field, Herb Kelleher told me he preferred to talk about followership, not leadership. His logic was simple: put employees first, hire for attitude, then relentlessly fuel their optimism and creativity. The jokes, raps, and hospitality were not perks, they were strategy. In a moment when policies are tightening and cultures feel strained, Herb’s question matters: are you truly liberating...

Most leaders get one big act. Enrique Lores is now on his second. With Enrique stepping in as CEO of PayPal, I am reminded of the first time I watched him reinvent a giant, legacy business at HP. Thirty years in, he was still acting like a curious young engineer in that famous garage, willing to obsolete his own “successful” product with a better one. When I asked him what he wished he had known earlier in his career, four themes stood out: • Let imagination be your only limit, and...

Venus Williams is a dynamic business woman, athlete and entrepreneur that I've had the pleasure of coaching and getting to know over many...